Customer Service

Human, responsive and attentive support.

At LUNEZZIA , every customer deserves special attention. We have implemented a simple, efficient, and friendly customer service to assist you at every stage of your order.

Our team, based in France, is available to answer all your questions: whether it's for advice before purchasing, after receiving an item, or to track your package, we're here for you.

📞 By phone

You can reach us at 01 71 06 32 46 (free call).
Our advisors are available Monday to Friday , from 9:00 a.m. to 6:00 p.m. (excluding public holidays).

📧 By email

Send us a message at the following address:
serviceclient@lunezzia.fr
We promise to respond to you within 24 to 48 business hours .

Our commitments to you

  • A quick, clear and personalized response

  • A team based in France, at your service

  • Simple and humane management of returns or exchanges

  • Support from start to finish of your experience

We make every effort to provide you with a service that lives up to your trust.
Thank you for being part of the LUNEZZIA adventure.